Refund Policy
Starter, Pro, and Portfolio subscriptions renew until canceled. Cancel in the customer portal before the next renewal; Agency and Team engagements use separately agreed commercial terms.
Version 2026-07-27 · Effective 2026-07-27 · Operational compliance baseline (counsel review pending)
- Starter, Pro Monthly, Pro Yearly, and Portfolio checkout use Stripe Checkout and Stripe Tax.
- Cancel anytime in the customer portal. Access continues through the end of the paid billing period.
- Subscription charges are non-refundable and we do not issue prorated credits for unused time or unused product credits, except where required by applicable law.
- For a duplicate or incorrect charge, email hello@shipsite.ai with the Stripe invoice ID. Do not send card details or secrets.
- Unused promotional or purchased top-up credits are not redeemable for cash and are non-refundable except for duplicate/incorrect charges, verified fraud, service non-delivery attributable to Shipsite, or where applicable law requires a remedy.
- Refund requests are assessed against payment status, service delivery evidence, fraud signals, tax treatment, and mandatory consumer law. Approved refunds return to the original payment method where supported; processing times depend on Stripe and the issuing bank.
- No live Agency or Team checkout is exposed in this frontend.
Contact: hello@shipsite.ai. Questions about this policy? We're happy to help.