Refund Policy

• Starter, Pro Monthly, Pro Yearly, and Portfolio checkout use Stripe Checkout and Stripe Tax.
• Cancel anytime in the customer portal. Access continues through the end of the paid billing period.
• Subscription charges are non-refundable and we do not issue prorated credits for unused time or unused product credits, except where required by applicable law.
• For a duplicate or incorrect charge, email hello@shipsite.ai with the Stripe invoice ID. Do not send card details or secrets.
• Unused promotional or purchased top-up credits are not redeemable for cash and are non-refundable except for duplicate/incorrect charges, verified fraud, service non-delivery attributable to Shipsite, or where applicable law requires a remedy.
• Refund requests are assessed against payment status, service delivery evidence, fraud signals, tax treatment, and mandatory consumer law. Approved refunds return to the original payment method where supported; processing times depend on Stripe and the issuing bank.
• Agency and Team plans cannot be purchased self-serve. Their commercial terms, including any refund arrangement, are agreed separately in writing.

Contact: hello@shipsite.ai. Questions about this policy? We're happy to help.